FREETALK Buddy Cam (Green)

My Buddy webcam isn’t working

The driver is in the USB plug. There is no need to install a driver; your computer should detect a new USB device when the camera is plugged in. If this is not happening, try plugging into a different USB port.

If you are having any problems we suggest, as a routine first step, re-starting your computer. Check that your webcam is connected and not in use by another program. Manuals for our products can be found here.

To set up your webcam

Please follow these steps:

Open Skype go to Tools > Options > General > Video Settings

Click on drop box beside Select Webcam: Ensure that the USB Video Device is selected. When your webcam is functioning you will see yourself displayed. Ensure that the lens cap has been removed and turn lens to adjust camera focus.

The screen is black

This is normally an indication that a camera was previously loaded on your computer. There is a conflict with an older web camera installation which is hampering the installation of your new purchase.

Please delete all old installed web camera drivers you have on your computer. To do this:

• Go to START > Control Panel > Uninstall Programs and select all web camera drivers to uninstall.
• Once you have uninstalled old versions please try the installation process again.

Problems with Skype Settings

Please see www.skype.com/help/guides/ for complete instructions for Skype settings and usage.

Rectangular black web cams

Camera drivers may need to be installed. Ensure you have the latest driver for the camera. To download the latest driver, type the model number into the search box on www.instoreshop.info/eticket/.

I don't know how to set up my webcam

Please follow these steps:

• Open Skype go to Tools > Options > General > Video Settings
• Click on drop box beside Select Webcam: Ensure that the USB Video Device is selected. When your webcam is functioning you will see yourself displayed.
• Check your webcam has found the driver on your computer:
• Click Start > right click My Computer > click Manage
• Click Device Manager > click Computer name at top of list
• Click (+) beside Imaging devices you should see a device under this
• Right click this device > click update driver
• Hardware Update Wizard will open
• Click Install from a list or Specific Location click > Next >
• Include this location in the search: Click Browse and point to the location of the saved download driver file
• Click > Next
• This should force the computer to try and find the driver and install. Restart your computer and test camera again.
• Check the recommended system requirements for Skype video calls are a 1Ghz CPU, 512MB RAM, a video card with at least 16MB of memory (also the latest version of DirectX installed) and a 512/256kbit (down/up) connection. Video and call quality may vary greatly in environments with conditions below those recommendations.

The web cam image is black on the screen

This is normally an indication that a camera was previously loaded on your computer. There is a conflict with an older web camera installation which is hampering the installation of your new purchase.

Please can you delete all old installed web camera drivers you have on your computer. To do this:

• Go to START > Control Panel > Uninstall Programs and select all web camera drivers to uninstall.
• Once you have uninstalled old versions please try the installation process again.

Problems with Skype Settings

Please see www.skype.com/help/guides/ for complete instructions for Skype settings and usage.