FREETALK® Conference HD Camera for Elite TVs

Troubleshooting

The first steps we recommend if you are having trouble with your camera are: Please ensure that the latest version firmware for your TV is installed. See owners manual for instructions on Updates.

• Please ensure the receiving party is using the latest version of Skype. Please Note: that calling to Mac or Linux computer will not offer the full functionality do to the Skype software.
• Use Skype testing tools to test settings before attempting to make a call. See Tools> Option> Audio Settings or Video Settings for testing.
• Please ensure the lens dust cover that the camera was shipped with has been removed.
• Please realize that in addition to bandwidth requirements, programs running in the background on the receivers CPU can reduce video resolution.
• See Skype User Guides (link below) for full Skype usage explanations.

Not Sending Video

Please ensure that the latest version firmware for your TV is installed. See owners manual for instructions on Updates. Make sure the receiver has installed the latest version of Skype for Windows.

Note: that calling to Mac or Linux computer will not offer the full functionality do to the Skype software for these platforms.

Skype’s High Quality Video (640 * 480) requires an Internet connection with a minimum upload speed of 384 Kbps. Where there is insufficient network upload speed the Skype program will have difficultly sending and receiving video.

Also note that there is some network negotiation between Skype program occurring when you start a Skype video call. The two hardware units involved in the call will check the capability of each other, if TV reports that it can only send video in h.264, and if the PC says it can only do VP7 (as is the case for Skype versions earlier than 4.2), then there is no common waymethod of video communication. In this scenario, the video stream will not be transmitted.

Other factors influencing video transmission include the processor speed of the receiving PC and the RAM available. Try asking the receiver to reduce the number of programs open on the receiving PC, especially if the computer has <4GB RAM installed.

Skype also has a “bandwidth management” feature. Skype is constantly monitoring the network connection; should conditions degrade (due to conditions beyond Skype’s control), the video call resolution may drop back to a lower (320 * 240 or 160 * 120). But if network conditions improve again, Skype’s bandwidth management will automatically restore to the best possible resolution.